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Digital Debates — CyFy Journal 2020


Trisha Ray, Laetitia Bruce Warjri, Arjun Jayakumar and Samir Saran,  Digital Debates: CyFy Journal 2020 (New Delhi: ORF and Global Policy Journal, 2020).

2020 is our Black Mirror moment. Each day reflecting back at us the deepest and darkest fissures of our digital societies and of our increasingly binary selves. Conversely and perversely, perhaps, our screens were also our only windows to the world, enabling us to stay connected and engaged, offering fulfillment even as the pandemic kept us apart, isolated and distant. We are, consequently, having to relentlessly engage with cleavages in society, amplified by technology, that we had buried and forgotten in the euphoria of globalisation.

Alongside our vulnerabilities, the ‘attention economy’, where human engagement with devices translates to value and valuations, grew at an unprecedented scale and intensity. From mobility to consumption and transactions, our existence became ever more enveloped in the embrace of big tech and smart tech. The pandemic had tilted the scales of an open debate, and, indeed, human activity and choices (data) were oil in this new industrial cycle. What the Gulf War was to television, COVID-19 has been to online platforms: millions were glued to personal screens, watching human death and misery unfold through the imagery of bar charts and log curves. Millions more were struggling to find — in the digital realm — means to sustain life and livelihood; and nearly all who engage with us at this conference today, were discovering their personas, politics, preferences and, indeed, identities in the world of chrome.

You are connected; therefore, you are.

As identities become indelibly linked to the online world and the apps that kept us connected, these became venues of renewed interest and importance for the state, corporates and communities to mobilise, market and manufacture consent. A heady cocktail of fear and uncertainty saw the emergence of digitally-induced conformity. From masking up to letting go of privacy and choice, we saw a global willingness to conform, submit and allow “draconian but necessary” surveillance measures — think of the submission to temperature readouts and the sharing of our travel history. In this scared and scarred new world, reality flipped over and, suddenly, it was the mobile device that carried a human. In the end, we were little more than our IP code or our mobile number. And the pandemic was certainly was not the only guilty party.

This year’s Digital Debates echoes the darker undertones of 2020 and the decade ahead of us. Through three big stories that have taken centre stage, the nine essays capture the zeitgeist of our times.

First, the pandemic has demonstrated that the workplace is inconsequential to the creation of value. Are we racing towards the threshold where humans themselves become inconsequential to work? Utkarsh Amitabh disagrees. There is infinite possibility, he says, afforded to ordinary individuals through online spaces. His essay celebrates the arrival of the passion economy, hailing the demise of the workplace as an enabler for people to monetise their skills and create economic opportunities for themselves. Manavi Jain, however, says it may be too early to ring the death knell on our coffee machine chats: our need for collaboration, and for a clear demarcation between work(spaces) and life, will compel us to return to brick and mortar offices. We may, in fact, finally see employee well- being and mental health being given the attention it deserves.

Yet, in the short-term, the outlook appears bleak. 400 million full-time jobs disappeared in the second quarter of the year and many others found themselves unwillingly trapped in circumstances that are typical to the gig economy: “flexible” work hours that served as a veneer for exploitation of labour, and the loss of a social safety net. Analogous to this phenomenon was the deification – though not appreciation in any concrete way – of essential workers in so-called low-skilled sectors. Is it time, as Sangeet Jain enquires in her lucid essay, to shed the denigration of manual labour and reassess what “valuable” work means? Paradoxically, will prolific digitalisation catalyse reassessment of how to price human labour?

Is it also time to formally price unpaid labour? While gender equality in the office space has been an agenda on HR manuals for some time now, the pandemic has taken that discussion straight into people’s homes. In a survey conducted across the cities of New Delhi, Mumbai, Chennai, Bengaluru, Hyderabad, Pune and Kolkata [1], 50% of the women reported facing motivational challenges in the work-from-home setup as they disproportionately bore the “double burden” of taking care of household duties while holding down a full-time job. It appears that while men are willing to cede women some space in a formal office set up, they seem unwilling to lend their partners a helping hand at home. Another study showed that women accounted for 55% of the increase in job losses in the US in April this year. [2] This threatens to push back gender equality — in the now fused home and workspace — by decades.

Second, for millennia, a regime change by an external power was achieved through violent conflict, war, and annexation. Now technology allows regimes to be destabilised with a degree of simplicity. This was first brought sharply into focus by the 2016 US Elections. Disinformation, misinformation, falsehoods and lies were the legacy of that election. Millions believe that external actors shaped the US mandate. Whether it actually happened was immaterial. Perceptions were sufficient to bring about a loss of trust in institutions and the delegitimisation of the Trump presidency. As a consequence, the US of A is still a divided polity as we head into the next election cycle. This delegitimisation of regimes is agnostic to political systems — democratic, authoritarian, or otherwise. As we entered the new millennium two decades ago, technology held the promise of giving power back to the people by democratising media and communications. The opposite has happened. The imminent US presidential election has underscored the importance of regulating technology (and with it misinformation and disinformation) to secure democracy. Genie Gan canvasses the cybersecurity landscape during the pandemic, with a focus on the Asia-Pacific, and highlights how trust and transparency have become the currency that sustains partnerships between governments and businesses, and between state and citizen.

The (lack of ) trust in tech goes beyond just politics and governance. Even as we navigate the digital realm with renewed vigour during this pandemic, the safety of cyberspace has deteriorated at an accelerated pace, resulting in a scenario where age- old divides and cleavages are only getting more pronounced. The unregulated web is rife with hate speech, phishing attempts, and cyberattacks with attacks against hospitals and healthcare institutions rising by leaps and bounds during this pandemic. Those groups that faced marginalisation in the real world are facing increased aggression in the virtual, with women and minorities on social media bearing the brunt of online abuse across the world. How do we create safe spaces in a virtual world that is lightly ordered and under- regulated?

Third, technology no longer “intersects” with politics: technology is politics. The intimate enmeshing of technology and national identity has become the driving force of geopolitics, and the pursuit of technological gains is not restricted to the realm of fabs and factories, but envelops societies and global regimes and systems as well. James Lewis delves in depth into the exercise of state control in cyberspace, the so-called “Balkanisation” of the internet, while noting with acerbity that the sovereigns are simply reclaiming their role from the quasi-sovereigns, the unwieldy tech giants, whose economic worth has skyrocketed during this pandemic even as economies contracted and half a billion people faced being pushed into poverty. Elina Noor problematises this framework by pointing to asymmetries between the so-called Global North and Global South, where although the latter represents the fastest growing market for digital products and services, they are not proportionately represented in the norms and international frameworks being built around these technologies. Coining the term technology centrism, Cuihong Cai explores the different strategies — offensive or outward-looking techno-nationalism vs. defensive or inward-looking techno-nationalism — adopted by nations in pursuit of their technological goals, whether to address or maintain global asymmetries. While Cai calls for an interdependent digital community, with the well-being of people at its core, Lewis underlines cooperation between like-minded nations, noting simply, “Seeking consensus with the authoritarians is a waste of time.” Noor, meanwhile, explores the idea of true independence, where all nations are afforded the choice of placing their own self- determination front-and-centre.

In a plagued world — in both the literal and figurative sense of the word — where gated globalisation is the consensus and digital fences are visible across jurisdictions, it is crucial that we hold on to the kernel of hope espoused by the defenders of interconnectedness. Three-quarters of humanity resides in 137 developing countries, and, according to the UNCTAD Digital Economy Report 2019 [3], these countries account for 90% of global digital growth. Billions residing in these nations will be lifted out of poverty through digital tools during this Fourth Industrial Revolution. The grand finale of Digital Debates, therefore, is Nisha Holla’s piece, a clarion call for the democratisation of digital technology, emphasising inclusion, rights, legal recourse, and affirmative sovereignty. Content created must now reflect the aspirations of these billions, especially in a diverse country like India. For instance, the rise of local language content in India is perhaps inevitable with enough users coming online who are conversant only in local dialects.

The hopes and aspirations of these next billions should serve as the motivator for all to strive towards an internet for all. Just as the Cold War “hotline” was a symbol of connectedness even in the face of protracted conflict, the digital lines must remain open even if there is disagreement. CyFy exists not just to debate discord, but to find common pathways for our common humanity. Ideas and perspectives streaming this year from CyFy, New Delhi, reflect a section of the aspirations of India’s 1.3 billion people that are mirrored in Abuja, in Jakarta, in Bogota, in Dhaka and beyond.

We aspire, as we are connected.


[1] Brinda Sarkar, “Five in ten women facing motivational challenges in work-from-home scenario: Survey”, The Economic Times, July 20, 2020.

[2] Danielle Kurtzleben, “Women Bear The Brunt Of Coronavirus Job Losses”, NPR, May 9, 2020.

[3] UNCTAD, Digital Economy Report, September 2019, Geneva, United Nations Organisation, 2020.

The views expressed above belong to the author(s). ORF research and analyses now available on Telegram! Click here to access our curated content — blogs, longforms and interviews.


Trisha Ray

Trisha Ray

Trisha Ray is an associate director and resident fellow at the Atlantic Council’s GeoTech Center. Her research interests lie in geopolitical and security trends in ...

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Laetitia Bruce Warjri

Laetitia Bruce Warjri

Laetitia Bruce Warjri is a Head of Communications and Outreach at ORF. Before joining ORF, Laetitia worked as a journalist with the India Today Group and ...

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Samir Saran

Samir Saran

Samir Saran is the President of the Observer Research Foundation (ORF), India’s premier think tank, headquartered in New Delhi with affiliates in North America and ...

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