Search: For - digitization and mistrust

1 results found

Overcoming Mistrust in Public-Sector Digitalisation
May 06, 2025

Overcoming Mistrust in Public-Sector Digitalisation

Digitalisation has the potential to boost local economies and people’s quality of life. However, citizens’ mistrust can prevent large-scale adoption and slow the public innovation curve. This brief categorises public mistrust into three groups and highlights examples. It proposes a cultural framework comprising a number of key actions that public administrations can implement to enhance communication and foster citizen engagement in digitalis